Course · Sales & Marketing
The Success Process
The preconstruction process Kyle Zanetto built for success: a simple step-by-step approach that converts only qualified leads to construction, time and time again, with a white-labelled plug-and-play customer journey template.
Taught by Kyle Zanetto · Zanetto Builders
About this course
Welcome to The Success Process. In this course, I will give you the preconstruction process I built for success. Throughout this journey, I will talk about the problems that I faced and the solutions I came up with, which will be passed on to you.
The Success Process is a simple step-by-step approach built to convert only qualified leads to construction, time and time again. I will walk you through those steps and explain why each step is important. I will then provide you with a white-labelled plug-and-play template that lays out your customer journey, so that you can implement this process into your business.
What you’ll learn
- The four principles of successful business
- How to understand who your ideal customer is
- How to build a customer application questionnaire
- What an ideal customer looks like
- Triage calls and meeting tips
- ECI (Early Contractor Involvement) agreements
- Qualifying build estimates and their importance
- Letter of engagement and working exclusively with clientele
- Final build estimate and paid proposals
- The Success Agreement: relationship setting
- Build contract education and signing sessions
- Contracts that keep your cash flow positive
Meet your expert
Kyle Zanetto
Zanetto Builders
Kyle Zanetto is a builder, multiple business owner and Co-Founder of Future Builder Co. He is the Director of the nationally recognised award-winning construction firm Zanetto Builders. Kyle was awarded Tasmanian Young Builder of the Year at the age of 30 and has been featured on The Local Project, Dream Homes Revealed Season 1 and 2 and My Aussie Build. He is supported by 15 years of experience in the construction industry. On a mission to raise the standard of the built environment, he sits in an advisory role for Master Builders Tasmania and holds memberships with the Master Builders, the Australian PassivHaus Association and the Housing Industry Association.
He is a qualified Carpenter, Passivhaus Tradesperson and holds a Diploma in Construction. Building his business as a force for good, he works closely alongside major charitable organisations. Kyle believes in creating a future of fulfilment by building better homes and better businesses through education and collaboration.
This course lives inside Alfie Pro.
Every Future Builder membership includes the full course library — this one, and every other course on the shelf.